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"Quality was the decisive factor for choosing Cito. The reliable tracking system and the ease of use of the platform particularly impressed us. Our tool transports are now more efficient and transparent, helping us maintain our high-quality standards. Cito has proven to be an indispensable partner, fully meeting our logistics requirements."...Detailed Case Study:Wenzel – High-Quality Transport Logistics
"Quality was the decisive factor for choosing Cito."Wenzel, a leading provider of coordinate and gear measurement devices, is globally renowned for its commitment to precision and quality. To ensure these high standards are met in logistics as well, the company has been leveraging our digital freight forwarding platform for some time now. Milena Möller, Head of Export and Logistics at Wenzel, shared valuable insights in an interview about the collaboration with Cito and how it has supported the company.Initial Situation:Wenzel is known for its high-quality coordinate measuring and gear measurement devices. With a wide product range that includes tactile, optical, and multisensor systems, Wenzel helps its customers achieve quality assurance both directly in production and in the measurement room. The company serves a variety of industries where precision and reliability are indispensable.Before partnering with Cito, Wenzel primarily handled the transport of tools and machines through a semi-digital freight forwarding company. While the pricing structure of this company was acceptable, its quality and service left much to be desired. Particularly frustrating were the lack of adequate customer support and the absence of a direct contact person. As a result, the company sought a logistics solution that could deliver both value for money and high-quality service.Collaboration with Cito:Wenzel now handles nearly all of its tool shipments through Cito. Over time, the partnership has also expanded to include machine transport. While tool transports typically require smaller vehicles and often involve just a single pallet, machine shipping varies greatly in scope and demands. Nevertheless, every transport is seamlessly managed with Cito, regardless of size or complexity.One of the major advantages of the Cito platform for Wenzel is the ability to track shipments in detail. This is especially crucial for tool transports, as they must arrive punctually and reliably to avoid delays in production processes and downtime. Milena Möller states:
"The tracking system is excellent and always works. Items are picked up directly and delivered directly. This is by far the most important thing for us."Another significant benefit for Wenzel is the integrated vehicle calculator, which uses data such as dimensions and weight of the goods to determine the optimal vehicle for each shipment. Today, around 80% of Wenzel’s tool transports are carried out via Cito, with these shipments typically scheduled weekly on Wednesdays or Thursdays. Preparations for these shipments are finalized a week in advance.Conclusion:Since implementing the Cito platform, Wenzel's logistics operations have become more efficient and reliable. Five employees regularly use the platform and confirm its intuitive interface and seamless integration into daily workflows. The tracking function, in particular, helps identify and resolve issues early, enabling Wenzel to maintain a high standard of service and quality.The partnership between Wenzel and Cito has been a great success. Wenzel benefits from an improved logistics process that is not only more efficient but also more transparent and reliable. The easy-to-use platform saves valuable time in daily operations and has proven to be a valuable partner for the company. Wenzel looks forward to continuing this successful collaboration with optimism.